Product Owner (Education)
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”
Why join us?
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years)
Competitive pay and discretionary or incentive bonus eligible
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few
Family-friendly work hours
With 200+ community bank locations, we offer opportunities to grow and develop in your career
Promote from within culture
Position Overview:
Reporting to the Manager, Product Management –nCino Loan Origination Platform, this individual will define, deliver, and evolve the nCino platform aligned to Wintrust Lending Strategy. Core duties include: engaging with various departments across and at all levels of the organization to analyze existing business and operational procedures, prescribing how needs may be best met through process improvement via nCino features and functions; establishes the end-to-end target user experience via process flow and functional design user story definition; and consults with IT, Vendor, and Third-Party Implementation Partners in feasibility and solution design analysis. The Product Owner will also work in collaboration with the Enterprise Salesforce Product and IT teams to deliver tightly integrated lending processes from Lead Identification to Customer Onboarding and Administration across the two platforms. Duties may expand to serve cross line of business and cross platform capabilities.
Key accountabilities
Product Design and Innovation: Liaise with Business Stakeholders and End Users, nCino Loan Origination and Salesforce Product Teams, nCino Loan Origination and Salesforce IT Teams, and partners across Wintrust to elicit functional requirements and consult on platform capability enhancement and expansion. Evaluate vendor roadmap for new features and functions to support Wintrust business needs.
Product Requirements Definition: Produce related project documentation to support capability enhancement and expansion including: business requirements in the form of JIRA user stories with related current and target state process flows, as well as supporting user acceptance test scripts to drive business validation. Lead related Business Requirements sign-off and Sprint Demos.
Product Testing and Validation: Coordinate and lead User Acceptance Testing among Product Team, Business Stakeholders and End Users, perform and oversee test script execution and report defects back to IT to resolve issues prior to implementation.
Product Rollout and Training: Partner with Manager, Business Stakeholders, and Learning & Development to define custom training content, participating in end-user training sessions as the Product SME.
Product Management and Administration: Assist end users with business administration, production issue escalation and resolution, functional support, special projects, and work with the Manager to prioritize and align business requests to the Strategic Roadmap.
Qualifications:
3+ years working in a financial services environment with special emphasis on coordinating business functional requirements and project management across large, cross-functional teams, programs, or projects
3+ years working on the nCino LOS Platform in a BA or Product Owner role
3+ years working on the Salesforce CRM Platform in support of nCino product delivery
1+ years working on Process Flows in Visio or other relevant software and User Stories in JIRA
Advanced knowledge in Product Management and Delivery, Business Operations, and Change Management
Must possess exceptional leadership, service, business analysis, time management, and organizational skills
Must possess ability to be creative and think outside-of-the box to see the whole business picture while maintaining an exceptional eye for detail
Must possess excellent written and verbal communication skills, must be able to effectively communicate with both technical and non-technical people, and align cross-collaborative teams on common goals
Must possess ability to create and manage JIRA user stories throughout the SDLC process following AGILE methodology
Must have working knowledge of business productivity tools like Microsoft Office, Excel, Power Point, and Visio.
Product Owner Certification, nCino Administrator Certification, Salesforce Administrator Certification a plus
Excellent attitude, positive demeanor, and strong collaborator focused on goal attainment
Benefits:
Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
Compensation:
The estimated salary range for this role is $100,000 - $130,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate's qualifications, skills, and experience.
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From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
