Customer Service Representative (Dispute Resolution) - Junior (Finance)

As our consumers' first point of contact or for escalated issues, this position is responsible for taking inbound phone calls from consumers to educate, answer questions, provide information, and resolve disputes relating to consumer credit information and products. This position plays an essential role in ensuring a best in class customer experience in support of our goal to be the most consumer-friendly credit reporting agency (CRA).

What you'll will do

• Take consumer calls regarding their Teletrack report.
• Address consumers questions or concerns and to ensure the accuracy of their Teletrack file
• Research customer requests for disputed items, duplicate, and outdated information, in addition to any other specific items requested by the client.
• Provide excellent customer service for all consumer telephone or written requests for disclosure and dispute
• Accurately document details of accessing consumer files and completing consumer's request
• Meet Key Performance Indicators (KPIs) of quality, adherence, productivity and customer satisfaction
• Resolves customer issues and answers questions to ensure a positive customer experience
• Be an active member on a team that is dedicated to making a positive impact with our consumers, in a highly collaborative and supportive environment

What experience you will need

• High school diploma, GED or equivalent required
• Experience supporting customers via phone, mail, and online
• Ability to be dependable for work schedule, and work on-site Monday - Friday from 9a to 6p.

What could set you apart

• Previous experience supporting customers via phone, mail, and online
• Previous experience in Contact Centers and/or Customer Service role