Housekeeping Manager (Finance)

Job Description Summary

The Housekeeping Manager is responsible for assisting in the oversight of the entire housekeeping area, including public area, laundry and night cleaners with a focus on second shift and third shift transitions. Other responsibilities include inventory control, budgeting, associate development and training, staffing and maintaining quality based on hotel standards and objectives. This position requires a strong attention to detail and the ability to effectively deal with guests. Serve as Director in their absence.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Operational/Functional:
  • Assist in managing second and third shifts in the housekeeping department.
  • Control and monitor lost and found proceedings.
  • Supervise and conduct turndown service.
  • Conduct PM walk through of guest floors and housekeeping areas to ensure they are clean and organized.
  • Lead and monitor the productivity of third shift night cleaners.
  • Conduct daily guest room and suite inspections, ensuring Sonesta Standards are being met.
  • Respond to guest complaints, and ensure proper follow-up to completion.
  • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include: Front Office, Guest Services, Engineering, Security and Food and Beverage.
  • Insure that room attendant carts and linen closets are properly stocked daily.
  • Stock all housekeeping areas with supplies.
  • Order and issue uniforms to hotel staff.
  • Maintain a clean and organized uniform room with adequate par levels for new hires.
  • Coordinate and communicate any special projects.
  • Interact with outside contacts:
    • Guests to ensure their total satisfaction
    • Contractors to ensure adequate staffing
    • Other contacts as needed (professional organizations, community groups, etc.)
  • May serve as "Manager on Duty" as required.
  • May assist with other duties as assigned.
• Strategy and Planning:
  • Prepare weekly work schedules in accordance with staffing guidelines and labor forecast. Adjust schedules throughout the week to meet business demands.
• Financial Management:
  • Responsible for ensuring the house is covered throughout the day, adjusting staffing needs based on house count, forecasted outlet covers, catering activity, meetings, VIPs and special guests.
• Managing your Team
  • Attract, retain, and motivate the best talent
  • Ensure team members receive proper training applicable to their position and career aspirations and in accordance with company policy and/or local laws
  • Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role and indirect reports
  • Support, comply and promote company initiative, policies and guidelines.
  • Handle employee issues in a professional and timely manner
• Leading with Passion
  • Responsible for ensuring success through the eyes of employees, guests, and owners
  • Utilize and collaborate with resources across different departments and corporate office
  • Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
  • Focus on the mission and well-being of the department, hotel, and company as a whole
  • Lead by example and operate with integrity and respect
  • Inspire your team to embrace and demonstrate our values and GUEST People Standards

Additional Job Information/Anticipated

Pay Range

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently standing up, bending, climbing, kneeling and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50lbs and pushing and/or pulling approximately 200lbs.
• Frequently handling objects and equipment to maintain the facility.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrate ability to interact with guests, employees and third parties, such as vendors, agencies, etc.
• Refined verbal and written communication skills; reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting and percentages are used frequently.
• Problem solving, reasoning, motivating, organizations and training abilities are used often.
• Will be required to work nights, weekends and/or holidays.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.