*Housing Occupancy Coordinator (Administrative)

The Housing Occupancy Coordinator position at the University of Oklahoma serves as a member of a team that is responsible for the day-to-day and long-term coordination of room assignments and student billing. Housing Occupancy Coordinators plan and execute tasks, such as determining weekly room changes, in addition to seasonal tasks such as preparation for the fall semester housing self-selection process. This position also collaborates as needed with other teams of specialists within Housing to create and use database queries and mass communications. 

 Job Responsibilities include but are not limited to:

• Maintains files, to include manage all housing assignments for the academic year and summer housing. Review and process room change requests on a weekly basis.
• Assists students and residents by providing information, to include audits to student billing to ensure accuracy. Work alongside the Residence Life team to ensure accurate occupancy records.
• Communicate regularly with students in regard to their enrollment and eligibility to live in on-campus housing.
• Coordinates move in and move out schedules for residents. Partner with Housing Operations team to ensure rooms are physically prepared for students prior to their arrival.
• Interfaces with faculty, staff and residents. Collaborate with Residence Life and Housing Operations during busy periods (e.g., August move-in and May move-out) to ensure clear communication and processes for students. Communicate appropriately with students, families, and campus partners in regard to resident processes and procedures. Collaborate with the systems team, create database queries to identify and audit student information.
• Participate in planning and management of annual room self-selection process, including configuring rooms within system, to ensure seamless student experience.
• Performs various duties as needed to successfully fulfill the function of the position.

Required Education: High School Diploma or GED, AND: 

• 12 months of office/clerical experience.

Skills:

• Ability to speak, read, and write clear, concise English

• Ability to accurately read and understand written materials and instructions

• Detail oriented for accuracy of data and information

• Highly organized and able to handle multiple projects and deadlines

• Proficiency with Microsoft Word, Microsoft Excel and Microsoft Outlook 

• Ability to deal with complex problems and determine the most appropriate solution. 

• Must be able to learn and utilize the housing contract mgt software, requiring extreme attention to detail, resolution of errors and interpretation of data. 

• Ability to work autonomously.
• Establish and maintain collaborative working relationships with students, student organizations, faculty and staff.

• Strong customer service and problem-solving skills required to apply the software and support student housing preferences and availability of assignments. 

• Ability to interpret technical documentation and resolve problems with established methods. 

• Computer and research skills. 
  Ability to function as a leader, educating team members and others on the usage of systems and services. 

• Ability to work autonomously. 

• Passion for the creation of positive experiences for student and staff. 

• Establish and maintain collaborative working relationships with students, student organizations, faculty and staff.

• Demonstrated strong written and verbal communication skills.

• Highly organized and detail oriented within tasks and projects.
• Manage multiple tasks effectively.
• Ability to work a flexible schedule during busy periods throughout the year such as move-in and move-out.

Advertised Physical Requirements:

• May be required to engage in repetitive motions; speak, including expressing oneself or exchanging information with others; see, including color, depth perception and clarity, and hear including receiving detailed information orally.  

Department Preferences:

• 6+ months professional experience in higher education.

• 12+ months of experience as an advanced user of a software system 

• 12+ months of customer service experience.

• Bachelor's degree. 

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.