Sr Director, Transformation Office Operations (Finance)

Senior Director, Transformation Office Operations

Primary Function

The Nemours Transformation Office is seeking the expertise and skills of an operational leader with extensive experience working successfully with multidisciplinary teams. The Senior Director is responsible for providing leadership at many levels, as well as detailed operational support across a matrixed team. This role requires exceptional leadership skills, excellent communication and influencing capabilities, as well as an ability to connect important operational concepts, improvement, strategic initiatives, and day-to-day operations.

The Senior Director will oversee the daily operations of the Transformation Office, ensuring efficiency and effectiveness in all processes. This role requires a system perspective with strategic thinking and extensive experience in operational management, a strong leadership capability, and a track record of driving success across a variety of high-performing functions. This role contributes to and supports the alignment of continuous improvement, project management, clinical pathways, initiative management and strategy support efforts including education, data, analytics, communication, and change management. The Senior Director also supports implementation of key systemwide operational initiatives by forming collaborative partnerships with colleagues across clinical operations and support services and supports daily management teaching, coaching and implementation.

Essential Functions

Develop, maintain, and improve operational oversight and management structure

• Operational Excellence: Develop, implement and oversee processes that drive excellence within the office and for partners across the system.
• Process Improvement: Identify areas for improvement and drive initiatives to enhance operational efficiency. Streamline and simplify, with a focus on high-quality work products.
• Team Development: Coach, mentor, and develop a high-performing team. This role serves as an extension of the VP, Chief Transformation Officer and AVP, Continuous Improvement & Strategic Project Management with direct management of the office support team.
• Budget Management: Oversee budget preparation and ensure financial targets are met across multiple cost centers.
• Performance Metrics: Establish and monitor annual goals and key performance indicators to measure success across all functions.
• Collaboration: Work closely with other departments to ensure seamless integration and partnership.
• Reporting: Provide comprehensive reports on operational performance and improvements.

Cross-functional collaboration

• Strong working relationships at the most senior levels of the organization to inform and support executive leadership and decision making.
• Fosters critical thinking to meet identified needs and desired outcomes.
• Develop and implement tools and resources to advance operational plans, in support of initiative owners and executive leaders.

Monitoring and evaluation

• Works with urgency and keeps attention focused on details.
• Evaluates expected vs. actual outcomes and program effectiveness in relation to desired outcomes.
• Continuously monitors progress to identify areas where adjustments to operations may need to be considered.
• Possesses in-depth knowledge of operational best practices.
• Has proficiency in operational management software.

Non-Essential Functions

• Maintain strict confidentiality regarding sensitive information.
• Maintain and promote professionalism in all interactions and communications.
• Strong communication skills including experience in developing C level presentations.
• Collaborative work style and leadership presence with ability to effectively interact and earn trust of peers and senior management across the organization.
• Project management skills including proven ability to manage multiple projects at the same time.
• Outstanding analytic and quantitative capabilities.
• Large and small group facilitation skills and experience.
• Self-starter with a passion to deliver results.

Knowledge, Formal Education and Training

• Bachelor's degree required; Master's degree preferred
• Minimum of 5 years of strategy experience required; 5+ years preferred
• Experience with C-suite written / verbal communications and reporting required
• Strong data and Excel skills required