Technical Support Assistant (Information Technology)

Hamadeh Educational Services (HES) is seeking a Technical Support Assistant to join our team! You will be responsible for the maintenance, operations, and care of the school's technology network working with the HES Technology Department. Working with staff and students, the Technical Support Assistant resolves issues and provides assistance to those experiencing technical, hardware, and software system issues.
Academy Mission:
The Academies mission is to provide their students with a quality education that focuses on a core curriculum and international cultures including the study of language. The academies provide an education of the whole child by integrating different diverse cultural and ethnic backgrounds to their college-preparatory program serving families in the Greater Detroit area.
Responsibilities:

Install and configure computer systems and applications within the school and/or district
Respond to staff and student inquiries and assist in troubleshooting and resolving challenges
Actively update, maintain, and monitor all aspects of computer networks
Resolve technical issues related to network interruptions
Maintain a working log detailed all required system updates, as well as the date of completion
Organize and file documentation pertaining to warranties and instructional guides for computer hardware
Evaluate system potential through assessing compatibility of new programs with existing programs
Maintain system functionality by testing computer components

Requirements:

Bachelor's Degree within the Informational Technology field preferred
Must be computer literate and proficient in the use of Microsoft office software
Knowledge of the Arabic language preferred
Must have excellent oral, written, and interpersonal communication skills
Experience working in culturally diverse setting
Ability to work independently and within a team environment
Flexible, open-minded, self-driven team member