VP - Family Services (Administrative)
Vice President, Family Services
Location: Charlotte, NC
Habitat for Humanity of the Charlotte Region (HCR) Full-Time | Executive Leadership
Why Join Us?
At Habitat for Humanity of the Charlotte Region you'll be part of a passionate team working to build strength, stability, and self-reliance through shelter. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a lasting impact in the community.
Compensation & Benefits
Salary Range: $115,000 – $125,000 annually, commensurate with experience
Position Purpose
Habitat for Humanity of the Charlotte Region (HCR) is seeking a visionary and mission-driven Vice President of Family Services to lead and expand our family-centered programs. This executive role is responsible for developing and overseeing strategies that support homeownership education, critical home repair services, and other essential support programs. The VP will provide leadership to a team of 20+ professionals and manage a portfolio of over 1,150 mortgages, directly impacting more than 5,000 families across our service area.
Key Responsibilities
- Lead and inspire the Family Services team with a clear vision and collaborative culture.
- Oversee family selection, mortgage underwriting and servicing, financial education, and home sales.
- Ensure compliance with federal, state, and local housing regulations.
- Develop and implement strategies to expand services and increase family impact.
- Build and maintain strong community partnerships and neighborhood relationships.
- Support long-term affordability initiatives and aging-in-place programs.
- Monitor and improve program impact through data analysis and community feedback.
Qualifications
- Bachelor's degree required; advanced degree preferred.
- 10+ years of management experience, including 5+ years at the executive level.
- Background in nonprofit or social services strongly preferred.
- Experience in mortgage lending, homebuyer education, or housing services.
- Proven leadership, strategic thinking, and team development skills.
- Strong communication and interpersonal abilities.
- Proficiency in Microsoft Office; experience with loan origination platforms a plus.
- Knowledge of public grant funding is a plus
Physical Requirements: Ability work in office environment as needed which requires ability to speak, hear, with the visual and manual dexterity to manage papers, reports, and typing. Must embody the capacity to maintain the following for up to eight hours per day: use of personal computer or similar technology, phone, sitting as required. Must have the ability to drive an automobile and current driver's license. Ability to lift up to 50 lbs. as needed.
Internal Interactions: Entire Habitat staff
External Interactions: Applicants, homeowners, volunteers, social support providers, Charlotte community and Board Members
Estimated Time Commitment: At least 40 hours / week
Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.
Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.
