Mortgage Collections Specialist (Finance)
Third Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them.
At Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work' multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness.
Role Summary
Third Federal is seeking candidates for a Mortgage Collections Specialist in its Default Servicing Department. The Default Department's focus is to keep our borrowers in their homes. In this role, the Mortgage Collections Specialist will be responsible for managing a call queue for delinquent loans while providing excellent Customer Service. We are looking for a high-energy professional with recent experience in mortgage loan collections. This is a full-time, non-commission based position at our Corporate Campus with the ability to work hybrid after training and proficiency.
Responsibilities
- Exemplify and promote Third Federal's values and culture of Love (Genuine Concern for Others), Trust, Respect, Commitment to Excellence, and Fun
- Making outbound and receiving inbound collection calls
- Processing telephone payments
- Uncovering reasons for delinquency and counseling our borrowers towards reinstatement
- Setting up Promises to Pay and Verbal Payment Plans
- Collaborate in a team environment within Default Servicing and other areas of Third Federal; including Loan Services, Deposit Operations and Customer Care.
Requirements
- Experience with mortgage loans or other financial products
- Experience working in an office setting and basic computer and Microsoft Office skills
- Excellent communication and interpersonal/customer service skills; including the ability to communicate clearly and effectively with both internal and external customers
- Ability to interact and build relationships with Customers
- Strong time management and follow-up skills
- Ability to thrive in a team environment
Preferred Experience
- Recent experience in mortgage loan collections - collecting from first day of delinquency through resolution
- Including multi-state collections on equity loans and lines of credit
- Working knowledge of Fannie Mae servicing and collections guidelines
- Loss Mitigation experience
- Experience with Collections Queue software
Third Federal Perks & Benefits
- Competitive compensation packages
- Medical, dental, vision, and more
- 401k match
- 11 Bank Holidays + vacation/sick time
- Stock Ownership Allocation
- Exceptional culture and value system
- Strong work/life balance
- Growth opportunities
- Mortgage Discount Program
- Education Reimbursement Program
Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
