Staff Software Product Operations Manager (Finance)

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

The Staff Software Product Operations Manager reports to the VP of Software Product Management and serves as a strategic and operational partner to Illumina's Software Technical Product Management and Software Marketing teams. This role ensures alignment, execution, and operational excellence across our software product lifecycle - from customer persona and problem definition, roadmap building, software delivery, and customer adoption. You will lead initiatives that improve visibility, accountability, and efficiency across software product planning and delivery processes. You own a key force multiplying role, raising both the floor and the ceiling of what our Product Managers are empowered and equipped to do.

Key Responsibilities

Drive Operational Rhythm of the Business

• Annual Planning: Support long-range roadmap and investment alignment across the software portfolio, grounded in customer value, market trends, and business targets.

• Quarterly Reviews: Coordinate structured quarterly business reviews focused on roadmap progress, product performance, and resource allocation against strategic goals.

• Weekly Business Tracking: Establish and maintain a consistent weekly rhythm for tracking key software business metrics - including usage, adoption, performance, reliability, customer satisfaction , and commercial impact.

• Product Performance Metrics: Define and maintain dashboards that measure success across customer engagement, revenue contribution, and operational health of software products.

Standardize Software Go-to-Market and Development Processes

• "Product Manage the Product Manager experience" - the system you build and maintain empowers a large product management team to do consistent high-quality work in several specialty areas.

• Define, implement, and continuously optimize scalable frameworks and tools to support software product planning and execution.

• Standardize processes for customer segmentation, persona alignment, value hypothesis documentation, pricing strategy integration, and lifecycle management.

• Build systems to i ntegrate customer insights and field feedback into development planning.

• Own the evaluation, selection, deployment, training, and adoption of software product operations tooling (e.g., road mapping tools, launch trackers, feedback systems).

Create Visibility Across Software Programs

• Build and maintain dashboards, reports, and KPIs that enable software product leaders to make informed decisions.

• Partner closely with Analytics, Finance, Sales, and Commercial teams to connect long-range planning with day-to-day software execution.

• Ensure visibility into product usage, adoption trends, customer satisfaction, and business impact.

Facilitate Strategic Alignment

• Continuously audit and improve the processes and artifacts that connect software product managers, product marketers, engineering leads, and business unit stakeholders , and customers .

• Help teams stay aligned on annual goals, customer value hypotheses, roadmap commitments , and financial performance .

Champion Continuous Improvemen t

• Identify bottlenecks or gaps in the market segmentation, persona mapping, customer understanding, product planning, and launch communication lifecycle.

• Lead cross-functional retrospectives, root cause analyses, and implementation of operational improvements.

• Manage the software product operations toolchain, including the evaluation, rollout, and enablement of process and platform improvements , focused on a smart and aggressive adoption of AI tools to benefit team product managers and customers.

Minimum Qualifications

• 7+ years of experience in Product Operations, Product Management, or Program Management roles within SaaS, enterprise software, or regulated software environments.

• Proven ability to operate effectively in a matrixed, fast-paced organization with multiple stakeholders.

• Strong experience using tools like Jira, Confluence, Aha!, Tableau, and/or Salesforce.

• Ability to define and track metrics such as ARR impact, roadmap progress, launch consistency, and customer adoption.

Preferred Qualifications

• Experience in the genomics, healthcare, or regulated software (e.g., IVDR, HIPAA) domains.

• Familiarity with usage-based pricing models and customer-centric persona frameworks.

• Experience working with AI/ML-powered SaaS or bioinformatics software is a plus.

Why Join Us

You'll play a highly leveraged role improving how Illumina builds, positions, and delivers its next-generation software offerings. Join a team that's defining how software enables sequencing at scale , unlocks a deeper biology, and ultimately, how we improve lives through software and AI .

#LI-HYBRID

The estimated base salary range for the Staff Software Product Operations Manager role based in the United States of America is: $138,800 - $208,200. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual's qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.