Manager, Commercial Technologies Center of Excellence (Finance)
Company Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
Primary Function of Position:
The Commercial Technologies Center of Excellence (CoE) drives value across the enterprise with processes, capabilities, and technology. Over 5,000 Intuitive employees leverage tools we manage as the backbone of their business and as the system of record. In this position, you will operate as a partner and trusted advisor for the global Commercial organization, as well as all users of our solutions.
As the Manager, Commercial Technologies Center of Excellence, you will be responsible for developing and optimizing solutions (process and technology) to fuel our continued growth. You will lead a team of business analysts & admins, partner with IT organization, and guide the business for establishing and enhancing solutions. By aligning with our stakeholders and leaders, you will identify key areas of improvement, socialize & prioritize those based on business needs, and work through multiple teams to bring those ideas to market. This position reports to the Director, Commercial Technologies Center of Excellence.
Roles & Responsibilities:
- Lead a global team of Business Analysts and Salesforce Admins
- Collaborate with stakeholders at all levels to define business systems requirements for new technology implementations
- Manage the delivery of incidents, bug fixes & enhancements to ensure the timely closure with required quality
- Identify and prioritize all process and system enhancements based upon business needs
- Build and refine a roadmap of features and capabilities, providing our stakeholders with clarity as to when they can expect rollouts of the functionality
- Align on ROI and adoption metrics to quantify the value we deliver to the business
- Coordinate relevant business resources to insure we deliver incredible solutions...including resources for Needs Assessment, Requirements Gathering, Acceptance Criteria, Business Process Mapping, Testing, Training, and ongoing continued support and utilization
- Collaborate globally and cross-functionally to identify best practices and process gaps and develop plans to align
- Foster strong partnerships with IT and other enabling functions
- Grow & develop team members to be their best selves, including having documented Development Plans and regular discussions on how to grow
- Be a Connector...build relationships with the teams we serve and are served by. Understand their business, priorities, and pain points. Drive holistic end-to-end conversations and break down silos
- Leverage data on utilization, value, ROI, business direction, time spent, and more to continually optimize our fast-growing business
- Drive regular alignment meetings with our leadership team to understand where the business is headed, and what is needed for success
- Establish team's expectations and clear direction to meet department's goals and objectives
- Support ad hoc projects as assigned by management
Skills, Experience, Education, & Training:
- Strong understanding of the Salesforce.com platform
- Bachelor's or undergraduate degree in Computer Science, Information Systems, Business, or equivalent experience
- Experience leading people and processes
- Supporting users in a medical device company is desirable
- Ability to interact and influence a variety of users and senior leaders
- Ability to work and manage projects independently
- Very strong collaboration and influence capability required
- Strong problem solving, critical thinking, and analytical skills are required
- Effective project management and facilitation skills required
- Strong leadership, relationship building, influencing and negotiation skills
- Ability to travel up to 10%
- This is an onsite position with current expectations of 3 days in the Peachtree Corners office, and two days remote.
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Mandatory Notices
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.
Base Salary Range Region 1: $159,500 USD - $229,500 USD
Base Salary Range Region 2: $135,500 USD - $195,100 USD
Shift: Day
Workplace Type: Set Schedule - This job will be onsite weekly, the percentage of onsite work will be defined by the leader.
