Guest Services Agent (Finance)
Job Description Summary
The Guest Services Agent sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The role's primary responsibility is to operate the front desk (including check in/checkout) and assist guests with inquiries and needs to make their stay with Sonesta a Wow. Ensure overall guest satisfaction.
The ideal candidate has a passion for hospitality and going beyond for our guests.
Job Description
Principle duties and responsibilities (Essential Functions) include but not limited to:
- Greet guests warmly and professionally.
- Register guests, verify registration, issue room keys and provide information on hotel services and room location.
- Manage the operations of the front desk, ensuring minimal time is required for check in and checkout.
- Accept payments, post miscellaneous charges and ensure prompt delivery of final bills to guests.
- Issue, control and release guest safe-deposit boxes.
- Maintain the security of cash, credit card transactions, and guest information.
- Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.
- Maintain knowledge of upcoming events, local area, and hotel offerings.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Up-sell rooms where possible to maximize revenue.
- Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
- Treat requests with professionalism, tact, and a courteous manner.
- Perform other duties as requested by management.
Qualifications and Skills
- Professional verbal communication skills.
- Excellent interpersonal and customer service skills, including dealing with difficult guests.
- Excellent organizational skills and attention to detail.
- Experience with Microsoft Office and Opera systems preferred.
Work Environment
- Must be able work in a fast-paced environment.
- Guest-facing position standing behind desk.
Physical Demands
- Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
Expected Hours of Work
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, nights, overnights).
- long hours sometimes required.
Education and Experience
- High School diploma or equivalent required.
- One year of previous hotel experience preferred.
Additional Job Information/Anticipated
Pay Range
Hourly Compensation Range is $23.00 - $25.00 per hour.
Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
