Data Analyst - Customer Data Management (Finance)
Job Description:
- 3+ years of industry experience in the business data analysis, involved in handling cases and projects and work under a tight turnaround model
- The primary responsibility of this role is to manage and resolve day-to-day data-related cases in Salesforce (SFDC), ensuring data accuracy, consistency, and compliance with internal data governance policies.
- This role plays a critical role in maintaining the integrity of customer, partner, and account master data across systems.
- Engage with business stakeholders to understand data improvement and focus areas of business for Information Management
- Responsible for business process understanding and documentation of data management processes and procedures.
- Gather and analyze business requirements and critical data elements.
- Deliver recommendations for business process improvements and implement recommendations
- Work with cross functional stakeholder for issue resolution
- Experience on ERP/CRM applications, Oracle Cloud, Salesforce.com
- Attention to detail and strong personal organizational skills and able to work in fast paced, high volume environment
- Proven ability to provide guidance and make decisions that require judgment and consideration of possible impacts
- Should have exhibited accountability, ownership and decision-making capabilities
- Hands on Experience on working on mastering customer data for organization.
- Experience on task prioritization, workload, and escalation management
- Strong verbal and writing skills, ability to work in teams.
- Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment
- Experience with identifying improvement opportunities, defining and implementing new processes as applicable.
- Good office software skills (e.g., Excel, Access, Visio, PPT)
- Exposure towards building playbooks, SOP's, KPI's will be an added advantage
- Should have excellent knowledge on proactive data analysis in conjunction with business needs
- Good understanding on all or any two of the domains (Customer, Transactions and Products)
- Should have Excellent Communication skills, both verbal and written
- Must have strong experience in Salesforce.com.
- Knowledge about data cleansing and standardization tools is added advantage.
- Must have strong knowledge of Customer MDM, integration processes across Sales Force and Oracle Cloud
