Clinical Care Specialist (Part Time - Bilingual Preferred) (Personal Services)
LifeWorks of Austin, TX is looking for a Clinical Care Specialist to join our Community-Based Counseling team! The Clinical Care Specialist coordinates community-based psychiatric services to LifeWorks clients ages 16-26. This position works directly with clients and serves as a liaison between clients, psychiatric providers, and other LifeWorks staff. The Clinical Care Specialist provides case management to clients, as appropriate. This position also provides administrative support by maintaining client files, entering data, and completing required documentation in compliance with program and funder requirements.
This part-time, non-exempt position earns a competitive starting rate of $24.86-$27.17/hr. depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!
RESPONSIBILITIES
- Coordinate implementation of client-centered, healing-centered psychiatric services with external psychiatric provider to diverse individuals who may have experienced chronic homelessness, systems involvement, mental health challenges, substance use challenges, a history of trauma, early pregnancy/parenthood, etc.
- Conduct external provider intake, initial and ongoing assessments, case management, follow-up and resource referral.
- Coordinate and attend psychiatric appointments and communicate directly with clients between appointments for scheduling, check-in calls, reminder calls, and follow-up calls.
- Regularly and effectively assess and manage incidents and crisis situations, with calm, care, and positive regard for client, using de-escalation and safety planning techniques as appropriate.
- Provide case management services to clients including, but not limited to, direct client assistance, taxi vouchers, bus passes and referrals to resources in the community, as appropriate.
- Explain Patient Assistance Program (PAP) procedures to clients:
- Assist clients in accurately completing program applications.
- Obtain required documentation when necessary.
- Submit PAP application to providers for review and signature.
- Forward completed applications and related paperwork to pharmaceutical companies.
- Serve as liaison between Patient Assistance Programs, external community-based psychiatry provider, and eligibility and partnered pharmacies.
- Enroll clients in HEB MedImpact, complete and submit the application for the program as appropriate.
- Aid the external community-based psychiatric provider in completing necessary paperwork for clients (ex: 504 documentation and disability application).
- Collaborate with community agencies to advocate for client psychiatric needs.
- Collaborate with internal Lifeworks providers (staff) about mutual clients while maintaining client confidentiality.
- Maintain timely, complete, and accurate case records and documentation into agency/funder databases, including (but not limited to), progress notes, intake reports, and incident reports.
- Comply with all requirements outlined by funding sources, licensure and accrediting bodies, the program, and the agency. These requirements may pertain to data, paperwork, philosophies, processes, and procedures, among other things.
- Prepare for and actively participate in supervision meetings and all other required meetings or trainings.
QUALIFICATIONS
- Requires a Bachelor's degree in social or behavior science or a related field;
- Requires 2 years of related experience; or
- Equivalent combination of education and experience.
- Preferred bilingual in Spanish and English required, including speaking, reading, writing.
- Experience with databases; proficient level experience with Microsoft Office including, D365, Word, Excel, and Outlook.
ABOUT LIFEWORKS
With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, LifeWorks is committed to solving youth homelessness through housing, mental health, education, and workforce services. Our vision is a Central Texas where every young person has a place to call home, a sense of belonging, and the support to pursue a life they love.
We provide a full range of support services for vulnerable youth, ensuring that every young person has access to a safe home, the chance to heal, and opportunities to learn and work. Through innovative problem-solving, shared accountability, and evidence-based solutions, we are relentless in achieving real, sustainable, and measurable results for the clients we serve.
A career at LifeWorks offers opportunities to grow professionally while making an immediate, lasting impact on the lives of youth and families in our community. Join us in building a future where every young person has the stability and support to thrive.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
