IT Application Analyst - Digital Patient Experience (Finance)

Responsible for implementing and supporting designated software applications in accordance with departmental standards and procedures. Work with users to apply system functionality to production practices. Develops reports to meet users requirements. Develops operational procedures and test software.Education: Associate's degree in information systems or relevant field required**; Bachelor's degree preferred

Years of Experience: 0-2 years equivalent analyst experience required

** 2 years equivalent experience can substitute for an Associate degree plus must have 0-1 years analyst or other relevant experience (2-3 years total).

License and Certification: Epic Certification required; MyChart certification preferred. Person accepting this position, if not already certified in Epic MyChart, will be required to obtain and maintain one or more Epic module certification(s) as required by the position.System Development and Support - 45% Provides documented solution alternatives to problems/issues including adhoc reports to support offered solutions. Executes application design changes according to established procedures. Develops detailed, written, and inclusive application test plans. Performs complete testing of software and validates application requirements are met. Provides maintenance support for all application tables or reports. Provides user training and/or support to customers, training, and operations staff. Provides timely and accurate support to resolve application errors and user reported problems. Utilizes and adheres to production support standards including Total Support Desk. Documents application request using the Service Request and Analysis Checklist formats. Acts as a resource / subject matter expert for the UC Health Departments. Assists in the evaluation for system hardware and software products. Checks, verifies, processes standard application reports as required by end users. System Definition - 20% Defines and designs system tables, parameters and set up that optimizes application functionality. Effectively interacts with vendors and end users to evaluate and implement products. Provides information and designs for testing applications and contingency plans. Provides timeline for all non project enhancements. Develops accurate application functional and technical specifications. Coordination - 10% Assesses and escalates user requests and issues. Assists with vendor and consultant activities. Facilitates installation of application patches. Facilitates with other IS&T groups new equipment requests. Facilitates with IS&T groups optimal use of data center resources. Works with programming teams on application development. Provides consults to IT staff. Project Support - 10% Provides task level detail for project plans, including suggested schedules and skill set of team members required Provides accurate and timely individual status reports; adhere to PMO standards Documents and ensures timely resolution of project issues Coordinates effectively with team members and vendors Determines and manages workload priorities Assists with activities across IS&T Raises issues to the appropriate level Resource to projects Customer Relationship: - 10% Facilitates end user meetings Develops consensus within user groups Encourages and displays actions that result in high client satisfaction or process improvements Provides effective written and verbal communication to end users Provides consults to end users Other duties as assigned: - 5% Provides occasional backup for other application analysts | Review the physical demands and assign an overall average percentage of time this position performs these activities. These physical demands will not be listed or rated on the annual performance appraisal. Climbing:Ascending or descending stairs, ladders, ramps, etc, using feet and legs and /or hands and arms - 0% Stooping:Bending body downward and forward by bending spine at the waist - 5% Kneeling:Bending legs at knees to come to a rest on knee or knees - 5% Reaching:Extending hand(s) and arm(s) in any direction - 5% Standing: Remaining upright on the feet, particularly for sustained periods of time - 5% Walking:Moving about on foot to accomplish tasks - 30% Pushing 0-10 lbs:Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 11-20 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 21-50 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 51 lbs or more: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pulling: Use of upper extremities to exert force in order to drag, haul or tug objects in a sustained motion - 5% Lifting 0-10 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5% Lifting 11-20 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5% Lifting 21-50 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5% Lifting 51 lbs or more: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5% Carrying 0-10 lbs: Holding and moving/transporting an object about - 5% Carrying 11-20 lbs: Holding and moving/transporting an object about - 5% Carrying 21-50 lbs: Holding and moving/transporting an object about - 5% Carrying 51 lbs or more: Holding and moving/transporting an object about - 5% Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm, as in handling - 50% Feeling: Perceiving attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of (using) fingertips - 0% Talking: Expressing or exchanging ideas by means of the spoken word - must convey detailed or spoken instructions to others accurately, loudly or quickly - 50% Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication - 80% Seeing: The process of perceiving objects by use of the eyes to perform an activity - visual acuity requirements include ability to discern position of object(s), shape of object(s), color, depth perception or visual inspection - 100%System Development and Support - 45% Provides documented solution alternatives to problems/issues including adhoc reports to support offered solutions. Executes application design changes according to established procedures. Develops detailed, written, and inclusive application test plans. Performs complete testing of software and validates application requirements are met. Provides maintenance support for all application tables or reports. Provides user training and/or support to customers, training, and operations staff. Provides timely and accurate support to resolve application errors and user reported problems. Utilizes and adheres to production support standards including Total Support Desk. Documents application request using the Service Request and Analysis Checklist formats. Acts as a resource / subject matter expert for the UC Health Departments. Assists in the evaluation for system hardware and software products. Checks, verifies, processes standard application reports as required by end users. System Definition - 20% Defines and designs system tables, parameters and set up that optimizes application functionality. Effectively interacts with vendors and end users to evaluate and implement products. Provides information and designs for testing applications and contingency plans. Provides timeline for all non project enhancements. Develops accurate application functional and technical specifications. Coordination - 10% Assesses and escalates user requests and issues. Assists with vendor and consultant activities. Facilitates installation of application patches. Facilitates with other IS&T groups new equipment requests. Facilitates with IS&T groups optimal use of data center resources. Works with programming teams on application development. Provides consults to IT staff. Project Support - 10% Provides task level detail for project plans, including suggested schedules and skill set of team members required Provides accurate and timely individual status reports; adhere to PMO standards Documents and ensures timely resolution of project issues Coordinates effectively with team members and vendors Determines and manages workload priorities Assists with activities across IS&T Raises issues to the appropriate level Resource to projects Customer Relationship: - 10% Facilitates end user meetings Develops consensus within user groups Encourages and displays actions that result in high client satisfaction or process improvements Provides effective written and verbal communication to end users Provides consults to end users Other duties as assigned: - 5% Provides occasional backup for other application analysts | Review the physical demands and assign an overall average percentage of time this position performs these activities. These physical demands will not be listed or rated on the annual performance appraisal. Climbing:Ascending or descending stairs, ladders, ramps, etc, using feet and legs and /or hands and arms - 0% Stooping:Bending body downward and forward by bending spine at the waist - 5% Kneeling:Bending legs at knees to come to a rest on knee or knees - 5% Reaching:Extending hand(s) and arm(s) in any direction - 5% Standing: Remaining upright on the feet, particularly for sustained periods of time - 5% Walking:Moving about on foot to accomplish tasks - 30% Pushing 0-10 lbs:Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 11-20 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 21-50 lbs: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pushing 51 lbs or more: Use of upper extremities to press against something with steady force in order to move something forward, downward or outward - 0% Pulling: Use of upper extremities to exert force in order to drag, haul or tug objects in a sustained motion - 5% Lifting 0-10 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5% Lifting 11-20 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5% Lifting 21-50 lbs: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5% Lifting 51 lbs or more: Raising objects from a lower to a higher position, or moving objects horizontally from position-to-position and requires the use of upper extremities and back muscles - 5% Carrying 0-10 lbs: Holding and moving/transporting an object about - 5% Carrying 11-20 lbs: Holding and moving/transporting an object about - 5% Carrying 21-50 lbs: Holding and moving/transporting an object about - 5% Carrying 51 lbs or more: Holding and moving/transporting an object about - 5% Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm, as in handling - 50% Feeling: Perceiving attributes of objects such as size, shape, temperature or texture by touching with skin, particularly that of (using) fingertips - 0% Talking: Expressing or exchanging ideas by means of the spoken word - must convey detailed or spoken instructions to others accurately, loudly or quickly - 50% Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication - 80% Seeing: The process of perceiving objects by use of the eyes to perform an activity - visual acuity requirements include ability to discern position of object(s), shape of object(s), color, depth perception or visual inspection - 100%