Small Business Application and Support Representative (Finance)

JOB DESCRIPTION

The Help Desk Representative role for the Small Business Insurance Help Desk Team will be responsible for assisting both external and internal customers on a daily basis with a variety of requests. They will demonstrate technical and first level technical assistance and problem solving involving the following duties and responsibilities:

Job Responsibilities:

• Provide timely customer service to incoming requests via the phone in an automated call delivery environment.
• Multi-task between incoming calls and e-mail requests with ability to meet turnaround time of 12 business hours.
• Assume ownership and respond to customer (internal/external) correspondence, complaints, and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome. Ability to meet our First Level Resolution standards.
• To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners.
• Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.
• Work effectively in a team environment using professional interpersonal and communication skills.
• Basic knowledge of Small Commercial insurance principles and company products.
• Know and comply to corporate policies, regulatory standards (SOX), internal business processes (while processing work and meeting and/or exceeding service performance and quality standards.
• Utilize basic understanding of product & underwriting guidelines.
• As business priorities change, support other teams and process transactions as needed.
• Complete assignments and other duties as assigned.
• Maintain performance standards within a fast-paced environment.

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.