Customer Service Representative (Finance)
JOB DESCRIPTION
Come and grow your career with Chubb Personal Lines! We're looking for Customer Service Professionals in our O'Fallon, MO office. This role is for professionals who want to provide our agency partners who represent our high net worth clients a best-in-class service experience when insuring their personal watercraft.
You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc. for the Personal Watercraft line Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that can offer plenty of growth opportunities, let's talk!
Benefits
At Chubb, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Chubb continually seeks to provide a workplace where everyone can be their authentic self. Through Chubb's competitive benefits offerings and various training and development opportunities, we have you covered:
- Comprehensive Benefits Package including health, dental, vision, life, company matched 401k, disability coverage, discounted stock purchase plan, flexible spending accounts and business casual dress.
- Paid Time Off for Vacation, Sick, Mental Health Days and Parental Leave
- Tuition Reimbursement
- Paid Training and Licensures (for applicable roles)
- Employee Resource Groups that support our diverse and inclusive culture
- For more information, check us out at www.careers.chubb.com/global/en/north-america
- Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage for personal watercraft policies
- Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
- Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
- Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
- Maintain established levels of productivity, service, and quality standards within a fast-paced call center
- Works collaboratively with team members, and business partners to provide a quality experience for our agents
- Responsible for cross selling coverage to round out accounts
- Flexibility to work overtime during our PEAK season
- Complete additional tasks and other projects/duties as assigned
- Potential to work from home 1 day per week based on performance (subject to change with Company policy)
- 9:30AM to 6:00PM CST
QUALIFICATIONS
Qualifications ABOUT US Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.