NetSuite Business Systems Analyst (Information Technology)
ESSENTIAL FUNCTIONS
1. Application Management and Optimization 50%
Act as the internal resource for administration of the NetSuite and Salesforce systems. Provide research, guidance, and recommendations for system use and enhancements. Ensure NetSuite is properly and effectively communicating with other Relay systems and integration capabilities are leveraged appropriately. Create and manage user roles, assign appropriate access to new users and maintain system security architecture. Validate and confirm new or changed functionalities, communicating regularly with system end users, providing training and testing opportunities. Analyze business processes to identify inefficiencies and opportunities for improvement and/or new process incorporation into the applications. Collaborate with Business Stakeholders to implement new functionality, workflows, processes, and/or reporting in the application, including requirements gathering, configuration, testing, user documentation, and training.Develop, communicate, and maintain system-related SOPs and documentation. Accurately record, update, and document requests using the SysAid Helpdesk ticketing system Analyze applications to identify issue root causes, escalating to vendor product support team in a timely manner as required, working closely with vendor support team for resolution within vendor SLA.Support the companys commitment to data governance by protecting the integrity and confidentiality of systems and data.
2. Business Analysis 35%
Monitor issues for training and process improvement opportunities Collaborate with business units for system improvement and enhancement opportunities Serve as business lead for projects including requirements gathering, process mapping, vendor coordination, testing, training, and change management. Create and maintain documentation for system requirements, decisions, and enhancements. Act as team member or team lead as is required by different projects Participate in multiple concurrent projects, managing timelines and daily work.
3.Other duties and emerging technologies 15%
Contribute to and leverage user groups and conferences to further knowledge and use of systems. Investigate and propose new and emerging technologiesLeverage emerging AI opportunities in systems Collaborate with vendors, business and IT Operations on opportunities to pilot improvements for accessibility and enhancements for employee use of technology
