Lead CX Prog Mgt Professional (Finance)

Honeywell is hiring a Lead Customer Experience (CX) Program Management Professional. As a Lead Customer Experience Program Management Professional here at Honeywell, you will have the opportunity to shape the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty. Your expertise in program management, data analytics, and strategic decision-making will be crucial in optimizing our customer experience programs and driving business growth.
As the lead in customer experience program management, you will collaborate with cross-functional teams to define and execute customer-focused initiatives. By analyzing customer feedback and data, you will identify areas for improvement and drive continuous improvement efforts, ensuring that our customers receive exceptional experiences at every touchpoint.

Your strong leadership skills and ability to influence stakeholders at all levels will be instrumental in driving a customer-centric culture within our organization. By fostering collaboration and alignment, you will ensure a seamless and consistent customer experience throughout the customer journey, ultimately driving customer loyalty and business growth.
You'll work out of our Aguadilla, PR location on a Hybrid work schedule.

Overall, the impact of the Lead Customer Experience Program Management Professional will be seen in enhanced customer satisfaction, increased customer loyalty, improved customer experience strategy, cross-functional collaboration and alignment, data-driven decision-making, and influence on strategic decision-making. These contributions will drive business growth, strengthen the organization's reputation, and solidify its position as a customer-centric leader in the industry.
Key Responsibilities

• Lead and drive the customer experience program management strategy and initiatives. Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to define and execute customer-focused initiatives. Work closely with marketing, sales, product development, and other departments to deliver a seamless and exceptional customer experience.
• Analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.
• Utilize data-driven insights to make informed decisions and optimize customer experience programs.
• Provide guidance and mentorship to program managers and cross-functional teams. Ensure successful execution of customer experience programs, monitor progress, and drive accountability for results.
• Stay at the forefront of industry trends and best practices in customer experience management. Continuously evaluate and implement innovative strategies and technologies to enhance the overall customer experience.
• Collaborate with senior leadership to shape the customer experience vision and strategy. Influence strategic decision-making and drive alignment with the organization's goals and objectives.
• Works under minimal supervision
• Lead project teams within the business

U.S. PERSON REQUIREMENTS
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S.