CalAIM Community Support Navigator (Personal Services)

Definition: The CalAIM Community Supports Navigator, under the direction of the California Advancing and Innovating Medi-Cal (CalAIM) Program, is responsible for providing ongoing needs assessments, creating personal treatment plans, and offering support, information, referral services, and advocacy for individuals who are homeless, chronically homeless, or at risk of homelessness. The CalAIM Community Supports Navigator delivers: Housing Transition/Navigational Services, Housing Deposits, and Housing Tenancy & Sustaining Services. This position as Case Manager will develop strong working relationships with residents to help them build self-reliance. This role involves influencing positive behavior changes and identifying barriers that threaten housing stability. Maintaining accurate files and records is critical, attend monthly/weekly meetings to understand billing and documenting process, and the position must adhere to trauma-informed, client-focused strategies.
Supervisor: Housing Director, CalAIM Community Supports Manager
Job Duties and Responsibilities Related to This Position:
Serve as liaison with other assistance agencies to provide client services;Maintain accurate and complete records/files on client eligibility and other required program data that relates to clients eligibility to CalAIM services;Be able to accomplish these duties and responsibilities in service area of Amador and Tuolumne Counties;Maintain a caseload of 17-25 clients, meeting with each at least twice a month to develop emergency plans and individual housing support plans based on the housing assessment. These plans will address both short- and long-term goals and barriers;Meet clients in Emergency shelters, the community, and their homes;Utilize harm reduction techniques and methodologies to offer client-centered services that support housing retention; Implement crisis prevention and intervention strategies;Support residents in identifying their strengths and needs respectfully;Conduct health and safety visits, including habitability inspections on current or potential rental units;Collaborate with other community support providers, outreach teams, health care networks, housing authorities, landlords, social workers, hospitals, and coordinated entry systems to support clients;Attend relevant training to enhance knowledge and service delivery (e.g., co-occurring disorders, harm reduction, cultural competence, and CalAIM trainings); Assist with housing searches, completing applications, and requesting reasonable accommodations if necessary;Identify and intervene early with clients exhibiting behaviors that may jeopardize housing stability;Help clients build and maintain positive relationships with landlords/property managers;Attend all CalAIM meetings to ensure appropriate files and billing on services rendered are transferred/reimbursed in a timely manner; Provide prompt responses to member crises, prioritizing and implementing appropriate interventions;Assist clients with obtaining required documentation to secure housing (e.g., ID cards, birth certificates, income verification, etc.);Collaborate with ATCAA Housing staff and Organization to implement the agencys mission and core values;Attend regular internal and external meetings;Maintain accurate, up-to-date documentation on all clients, including individual housing plans, case notes, assessments, and call logs;Assist with data collection and tracking systems;Perform additional duties or projects as assigned;
General Duties and Responsibilities:
As a part of the ATCAA team, all employees play an essential role in ATCAA as a whole, and are expected to:
Demonstrate and encourage a professional and positive attitude in all job related activities;Maintain confidentiality in accordance with standards as outlined in the Statement of Confidentiality and Ethics;Accomplish all work activities in a safe and timely manner within assigned guidelines and consistent with ATCAAs Personnel Policies and Operating Procedures;Report and/or correct deficiencies that constitute immediate threats to health and safety;Complete other tasks as assigned by the supervisor that are consistent with the definition and intent of the job description.
Minimum Qualifications:
Meet the following program requirements necessary for this position: possess a valid California drivers license and acceptable driving record;Complete training and ongoing meetings with Manage Care Plan Providers and Health billing partners;Experience and knowledge in methods of outreach and advocacy;Experience in the basic skills of client outreach and paperwork requirements of doing those federal, state, local and private programs as well as life and work skills;Experience in use of computer software related to outreach, that include a working knowledge of standard operating systems such as Windows; Excel, E-mail, PowerPoint, Internet access and systems specific to the position; Manage tasks independently and prioritize workload effectively;Ability to communicate with a variety of ages and types of people;Interest in assisting low and fixed income people;Skills in writing, speaking and listening;Ability to maintain required job records and files;Physical requirements include:
Ability to lift up to 20 lbs. (e.g. accepting donated items);Prolonged periods of sitting at a desk and working on a computer;Traveling regularly as needed to clients.