VP, Operations (Administrative)
At STAT Courier, we believe there is a better way to deliver what's important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together.
What will your job look like?
The Vice President (VP), Operations is a visionary leader and strategic driver of operational excellence responsible for elevating the company by optimizing business processes, producing financial success, and spearheading transformative initiatives. The VP, Operations, is a polished executive who collaborates closely with business development to support client expansion, respond to RFPs, and participate in pricing and contracting decisions. Additionally, the VP, Operations ensures excellence in vendor management, quality control, and operational efficiency across logistics, field operations, and customer service.
Location: This position will be onsite daily in our Lake St. Louis location- 16 Hawk Ridge Drive, Lake St. Louis, MO
What you'll do:
Drive performance and operational synergy across logistics, field operations, customer service, and dispatch teams to ensure seamless execution and collaboration
Lead innovation and technology adoption by integrating AI and emerging technologies to enhance efficiency, streamline decision-making, and optimize operational workflows
Establish and enforce quality standards across all business operations, ensuring continuous improvement, compliance, and operational excellence
Develop, monitor, and refine key performance indicators (KPIs) across all operational departments
Implement and utilize advanced analytics and real-time dashboards to ensure transparency, accountability, and continuous improvement
Leverage data to enable proactive adjustments to enhance productivity, cost-effectiveness, and service excellence
Develop and optimize vendor relationships, oversee contract negotiations, performance management, and strategic partnerships to maintain quality and cost-effectiveness
Partner with business development teams to identify growth opportunities, foster client relationships, and shape strategic initiatives for long-term expansion
Strategically collaborate on pricing models and contract negotiations, balancing profitability, sustainability, and market competitiveness
Oversee financial performance with P&L responsibility, ensuring operational effectiveness and profitability across business functions
Manage budgeting, financial planning, insurance renewals, and investment strategies, aligning operational objectives with long-term fiscal goals
Cultivate key stakeholder relationships, including clients, vendors, and internal teams, fostering trust, transparency, and long-term success
Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities
What you'll need:
Experience, Education & Certifications:
Bachelor's Degree
Minimum of 8- 10 years' experience in Operational Management and managing employees at all levels of the organization
At least 5 years of experience in a senior leadership or executive role
Experience establishing and managing all aspects of performance management and complex contracts with SLA's and government compliance
Minimum of 3 years of experience with budget development, financial forecasting and P&L responsibility
Skills:
Thorough knowledge of the transportation and courier industry or related fields
Strong leadership, mentoring and coaching skills and strong conflict management skills
Must be an analytical, proactive, and strategic critical thinker with ability to anticipate and resolve issues in a constructive manner
Solid understanding of Operations leadership with a strong business and financial acumen
Experience in developing, promoting, and building key relationships with all key stakeholders
Ability to build consensus, develop policies, processes and procedures and maintain a high level of confidentiality
Detail-oriented and ethical decision-making, ensuring integrity and accountability across operations.
Exemplary interpersonal and written/oral communication skills and the ability to work with a variety of people and job positions
Advanced computer skills; proficient with Microsoft Office Suite and adaptability to learn new systems
Strong organization skills and ability to identify, prioritize, and respond to multiple deadlines
Ability to work independently and demonstrates effective problem-solving skills
Strong organizational skills, with the ability to prioritize, multitask, and meet demanding deadlines
Even better if you have...
Prior project or contract management experience preferred
Experience with Lean processes; Six Sigma Certification preferred
What's in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $175,000
Salary Max: $225,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: STAT Courier is an equal opportunity employer. STAT Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact STAT Courier's People & Culture.
