Director, Program Management (Creative Design)

Job Posting Start Date 07-02-2025 Job Posting End Date 09-30-2025

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Director, Program Management located in Columbia, South Carolina.

Reporting to the General Manager the Director of Program Management, will be the responsible for supervising multiple programs while developing corporate, global, and organizational policies. Responsible in directing cross functional activities to deliver quality programs to external customers, with the overall focus to ensure customer satisfaction and retention to generate growth for the business.

What a typical day looks like:

• Support the program team in the guidance of clients by developing strategic plans, goals, timelines, and measures of success for implementing contracted Flex's products and services.
• Collaborate with leadership and functional teams to define project scope, timelines, budgets and resource allocation to ensure on-time task delivery and execution.
• Act as the primary point of contact between the business and its clients.
• Collaborate with program teams, business development and NPI by developing strategic plans, goals, and timelines to meet program ramps.
• Monitor program progress, identify and mitigate risks, and communicate effectively with stakeholders
• Oversee the scheduling, coordination and implementation of contracted Flex's products and services for assigned clients.
• Manage KPIs, and coordinate with various departments to drive excellence in Operations, customer, and financial metrics.
• Coordinate with the client and Flex operations to define data requirements, production schedule and deliverables as required.
• Ensure effective communication of strategy as required between cross functional teams to ensure project / product or service has a smooth and timely transition through all phases of documented development processes.
• Work with the Director and Management team about coordination of team members to ensure key metrics are monitored per account and that customer satisfaction is closely monitored.
• Innovate and authorize projects using broad and far vision and expertise in customer requirements to improve and/or extend the value proposition to existing customers, linking them more firmly to Flex.
• Participate in and/or support major contract negotiations.
• Be responsible to drive, collaborate and steer business development activities to win replacement and growth business.
• Provide business proposal support and inputs for existing and new business.
• Monitor and support the program team to ensure an effective use of and participation in Quarterly Business Review process.
• Keep senior management informed with detailed and accurate reports or presentations
• Ensure program operations and activities adhere to legal guidelines and internal policies
• Implement appropriate HR strategies and actions to recruit and retain a qualified and motivated workforce.

The experience we're looking to add to our team,

• Proven experience in program management with at least 7 years of progressive progressively advancing program management and/or business development experience.
• Demonstrated leadership skills
• A Bachelor's degree in business, engineering, or sciences; MBA is preferred.
• Thorough understanding of project/program management techniques and methods
• Excellent Knowledge of performance evaluation techniques and key metrics
• Outstanding knowledge of data analysis, reporting, budgeting and P&L
• Working knowledge of MS office and program management software (e.g MS Project)
• A business acumen with a strategic ability
• An analytical mindset with great problem-solving abilities
• Excellent organizational, interpersonal, negotiation and communication skills

KR13

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Job Category

Operations

Is Sponsorship Available?

No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).