IT Support Specialist I (Engineering)
Join a world class team and help to bring cancer treatment HOME.
Highlands Oncology began in 1996 with three physicians and a desire to change the face of oncology care in our community. Dr. Malcolm Hayward, Dr. Dan Bradford, and Dr. Thad Beck knew that patients do better at home, in the community where they live and work, and where their support system is already in place. In furthering that goal, Highlands has grown with the region from a single location 26 years ago, to 6 locations in Northwest and Northcentral Arkansas today employing more than 800 diverse team members.
As Northwest Arkansas continues to grow, so must the services and providers available in the region. Highlands Oncology is committed to remaining on the cutting edge to ensure our community has access to the very best cancer care. What we have is something quite unique right here in our own backyard with a caring multidisciplinary team focused on treating patients like family.
The IT Support Specialist I's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.
Job Duties / Responsibilities:
· Support development and implementation of new computer projects and new hardware installations.
· Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
· Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
· Collaborate with Information Technology team members to ensure efficient operation of the organization's desktop computing environment.
· Where required, administer and resolve issues with associated end-user workstation network software products.
· Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
· Ensure that desktop connections, i.e. network jacks are in proper working order.
· If necessary, liaise with third-party support and PC equipment vendors.
Perform related duties consistent with the scope and intent of the position
