Philly Families CAN Intake Coordinator (Healthcare)
Equal Opportunity Employer
The mission of the Health Federation of Philadelphia is to promote health equity for marginalized communities by advancing access to high-quality, integrated, and comprehensive health and human services. Health equity is at the heart of all our work. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia's employment practices, including recruiting, hiring, training, and promotion.
Cover Letter Required
JOB SUMMARY
The Philly Families CAN Intake Coordinator will be joining a team of Philly Families CAN Intake Coordinators at the Philadelphia Department of Public Health (PDPH), Division of Maternal, Children and Family Health (MCFH) to connect families living in Philadelphia to Philly Families CAN an intake and referral system for services supporting families with children 0-17. Philly Families CAN consists of both a phone number and a website (PhillyFamiliesCAN.com) through which families and referring providers can access services.
Philly Families CAN was established in 2020 to refer to maternal and early childhood home visiting services. Through a federal grant from the Children's Bureau and in committed partnership with the Philadelphia Office of Children and Families (OCF), Philly Families CAN is expanding from supporting families from pregnancy through early childhood to supporting families with children age 0-17 with a broad range of family support services.
The Philly Families CAN Intake Coordinator is responsible for receiving referrals from providers, conducting telephonic intake assessments to connect families to supportive services that meet their goals, submit referrals, and provide follow up as necessary, and participate in direct community outreach.
JOB SPECIFICATIONS
Responsibilities/Duties
- Answer incoming calls from families and providers who call Philly Families CAN.
- Call families who have been referred to Philly Families CAN electronically.
- Screen families requesting services using an intake questionnaire.
- Guide families through a shared decision-making process to select the services that best fit the family's needs.
- Provide families with referrals for additional support services to meet any immediate needs using an online directory for social service organizations.
- Document all interactions with families and providers in the electronic case management system.
- Upon family consent, communicate the outcome of a family's call with their referring provider.
- Maintain strong working relationships with all providers participating with Philly Families CAN to ensure a thorough and up-to-date understanding of services provided.
- Document opportunities for intake process improvement and collaborate with the Intake Coordinator team and Application Administrator to update enrollment processes.
- Collaborate with Philly Families CAN Engagement Specialist on outreach for providers and families, attending outreach events as needed.
- Review data from electronic management system with Philly Families CAN team.
- Attend Philly Families CAN Steering Committee meetings.
- Other duties as assigned.
Education
- Minimum: Bachelor of Arts.
- A strong history of relevant work experience may be substituted for educational requirements.
Skills/Experience
- At least 1-2 years of work experience linking families to essential services.
- At least 1-2 years as a home visitor, case manager, or community health worker preferred.
- Genuine interest in family and child well-being issues in Philadelphia.
- Exceptional verbal and interpersonal communication skills.
- Experience in communicating with families and providers on the phone.
- An understanding of trauma; experience and training in providing trauma-informed care.
- Experience or knowledge of Philadelphia healthcare and social service sectors.
- Proficiency in multitasking: recording enrollment information while giving sincere attention and authentically engaging families/callers.
- Strong data entry and computer skills; proficient in Microsoft Windows, Word, Excel, and Outlook.
- Experience with digital enrollment software or ability to learn new technological tools swiftly and confidently.
- Experience working with ethnically, culturally, and sexually diverse individuals, communities, agencies, and organizations.
- Multi-lingual strongly preferred but not required. Spanish preferred.
- Comfort with or willingness to use language interpretation services.
WORK ENVIRONMENT: Standard office setting with extended periods at workstation and periodic use of office equipment. This job is not remote work only and will require in-office hours. The Philly Families CAN Intake Coordinator must live in the Greater Philadelphia area.
POSITION TYPE AND WORK SCHEDULE: Full-time position, preferred hours are Monday through Friday 9:00 am to 5:00 pm. Some evening and weekend hours, as needed.
TRAVEL : Local travel to multiple sites and community meetings, as needed.
PHYSICAL DEMANDS: Ability to travel to external meetings, transport materials, routinely move equipment or supplies weighing up to 15 lbs.
SALARY AND BENEFITS: Salary range is between $48,000-52,000 annually and is commensurate with experience and qualifications. Our employees are our most valuable resource; we offer competitive and comprehensive benefits, which can include:
- Medical with vision benefits
- Dental insurance
- Flexible spending accounts
- Life, AD&D and long-term care insurance
- Short- and long-term disability insurance
- 403(b) Retirement Plan, with a company contribution
- Paid time off including vacation, sick, personal and holiday
- Employee Assistance Program
Eligibility and participation are managed and consistent with the plan documents and HFP policy.
Disclaimer
The Health Federation reserves the right to modify, interpret, or apply this job description in any way the company desires. The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this position. This job description in no way implies that these are the only duties, including essential duties, responsibilities and/or skills to be performed by the employee occupying this position. This job description s not an employment contract, implied or otherwise. The employment relationship remains “at will”. The job requirements are subject to change to reasonably accommodate qualified disabled individuals.
The Health Federation of Philadelphia (HFP) is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or preference, marital status or any classification protected by federal, state or local law.
