Administrative Services Supervisor - DPSS (Finance)

The County of Riverside's Department of Public Social Services is seeking to fill an Administrative Services Supervisor position to support the DPSS Technology and Support Services (TSS) unit in Riverside, CA.

The Administrative Services Supervisor oversees the Technology Support Services (TSS) Service Desk units, which include the DPSS Mobility Unit Service Desk, Computer-Related Service Desk, and TSS CalSAWs Services Desk. They will be responsible for supervising the service desk units and managing the configuration and deployment of mobile devices, such as cell phones, mobile hotspots, and broadband services.

The supervisor will oversee device refreshes and manage mobile accounts for AT&T/FirstNet and Verizon. They will process and manage ServiceNow requests related to mobility hardware and inventory control and work with Riverside County Information Technology (RCIT) on equipment deployment and task requests. Other duties include maintaining the Equipment Matrix and Mobility Standards Matrices, supervising the service desk units and managing the configuration and deployment of mobile devices such as cell phones, mobile hotspots, and broadband services. The supervisor is also expected to update the Standard Operating Procedures (SOPs) for the service desks and monitor project budgets to ensure proper equipment distribution.

The most competitive candidates will have advanced knowledge of IT service desk (SLA) and Microsoft Suite products, IT work experience with AT&T/First Net and Verizon Portals, and maintenance experience with MDM Maas360 and mobile devices. Candidates with Lean Six Sigma or equivalent project management training experience are highly desired and strongly encouraged to apply.

Meet the Team!

The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

jfc: 17206151• Plan, supervise and conduct studies of administrative and operational activities including fiscal operations, budget preparation and control, equipment usage, staffing patterns, workflow, and space utilization.

• Coordinate the preparation of a division or unit budget; analyze need for budget items requested to determine whether or not items are justifiable, based on program objectives and priorities; make recommendations for the transfer of funds; review financial data on an on-going basis to ensure conformance with established guidelines.

• Recommend and establish contract forms and procedures; monitor adherence to contract terms; may research availability and applicability of grant funding.

• Direct office service units such as duplication service, communications service, supply room, central files, information units, and the coordination of building maintenance services.

• Develop and recommend policies and procedures; develop written procedures to clarify or describe standard practices; coordinate the publication and dissemination of procedures.

• Review present and pending legislation to determine effect on departmental operations and programs; participate in various meetings and present and/or gather data to assist management in making administrative and operational decisions.

• Direct, train, assign, and evaluate subordinate clerical and technical personnel in the performance of a variety of professional, administrative and clerical support tasks. OPTION I Education: Graduation from an accredited college or university with a bachelor's degree, preferably with a major in accounting, business or public administration, finance, or a closely related field to the assignment. (Administrative, paraprofessional or technical experience may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education.)

Experience: Two years of professional experience in an administrative capacity, which must include a minimum of one year of journey level experience.

OPTION IIEducation: Graduation from an accredited college or university with a bachelor's degree, preferably with a major in accounting, business or public administration, finance, or a closely related field to the assignment. (Administrative, paraprofessional or technical experience may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education.)

Experience: Four years of paraprofessional or technical experience in an administrative capacity, which must include a minimum of two years of journey level experience.

ALL OPTIONS

Required Experience: O ne year of full-time working experience in a facility support services or IT-related capacity within a public agency.
Knowledge of: The principles and practices of public and/or business administration; principles and practices of organizational analysis, fiscal management, budget preparation and control and contract monitoring and personnel management; principles and practices of supervision.

Ability to: Analyze administrative problems, reach practical and logical conclusions, and put effective solutions into practice; develop cooperative working relationships; plan, organize, train, supervise and evaluate the work of others; prepare clear and concise reports. What's Next?

This recruitment is open to all applicants.
Additional Information:
Contact Christopher Recinos Crecinos@rivco.org with any questions regarding this recruitment.