Acute/Specialty Pharmacy Sales Support Representative - CuraScript SD - Hybrid (Finance)
POSITION SUMMARY
The Acute/Specialty Pharmacy Sales Support Representative will provides a range of specialist administrative/professional services to the CuraScriptSD Sales Organization. This may include developing, planning, and carrying out projects, goals, and budgets which require specific knowledge of sales activities in a given market/geography. As an Acute/Specialty Pharmacy Support Representative, you will be responsible for case-specific sales support processes, sales analysis and reporting, collaboration with underwriting in coordinating rate quotes, with brokers to help manage flow of proposal packages and quotes, and with employer groups in resolving daily service issues, account set up, reactivation including but, not limited to WAC, GPO and 340B. The Acute/Specialty Pharmacy Support Representative will apply standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice and creates initial reports/analyses for review. Contract review, product COT, contract administration engagement and day to day care of clients.
How You'll Make an Impact:
- Independently resolves escalated, complex customer conflicts including but not limited to: product, order placement, eligibility, standing orders, contract administration, credit requests and returns
- Provide primary point of contact to the Sales team by immediately speaking to customers transferred as escalations
- Proactively document and recognize cause and effect trends, identifies and clarifies customer needs, and works toward solutions
- Update and maintain all relevant account information, opportunities, conflicts, successes and concerns by logging/uploading in Salesforce
- Effectively collaborate with internal departments to resolve customer issues, including the sales, credit and distribution center departments
- Multi-task between several issues at one time
What You'll Need:
- High School Diploma with 2 to 3 years customer service experience or a 4 year degree
- Proficient in Microsoft Office Suite, SharePoint, Business Objects, Internet, Outlook, SAP, SalesForce and web/ecomm platform support
- Extensive knowledge of CSD products and services a must.
- Hemophilia product knowledge highly desirable
- Full engagement with the Salesforce CRM
- Intermediate knowledge of ecommerce platforms, customer-facing ordering and windows-based applications
- Excellent and confident phone presentation and communication skills
- Demonstrated ability to handle challenging customers in a professional manner
- Collaborative mind set and understanding of how to collaborate with other departments (credit, contract admin, procurement, Memphis rare disease
- Multitasking, self-starting individual with a NOW attitude
- Flexibility of starting later in the morning and ending later in the evening is a plus
- Willingness to work a flexible task list
- Can work remotely anywhere in the U.S.
- Some travel for team and sales meetings
This is a hybrid role and will require the ability to work in-person out of the Lake Mary, FL office 3 days a week
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
