IT Manager, Customer Experience (Finance)
The role of a IT Manager for marketing, Search, e-commerce, and customer portal is vital in today's digital landscape. As businesses strive to enhance their online presence and optimize customer interactions, this position combines technical expertise with strategic vision to drive success across multiple digital platforms.
Key Responsibilities 1. Set up the Dev Ops and Project Delivery operation leveraging internal and external resources, including setting up the necessary process and manage infrastructure. Needs to be able to direct solution architects, developers, and conduct code review, etc. 2. Team Leadership
Leadership and team management are integral to this position. The IT Manager leads a team of IT professionals, providing guidance, mentorship, and fostering a collaborative work environment. They are responsible for recruiting, training, and retaining talent to build a high-performing team.
3. Vendor Relations
Maintaining relationships with vendors and service providers is essential for the successful implementation of technology solutions. The IT Manager negotiates contracts, evaluates vendor performance, and ensures that services are delivered as per agreement.
4. Cybersecurity
Ensuring the security of digital platforms and protecting customer data is paramount. The Senior IT Manager implements cybersecurity measures, monitors for potential threats, and establishes protocols to respond to security incidents. Regular audits and updates are conducted to maintain the highest security standards.
5. Strategic Thinking
The ability to think strategically and align technology with business objectives is a key skill. This involves understanding market dynamics, anticipating future trends, and developing long-term plans to leverage technology for business growth.
6. Project Management
Project management skills are essential for overseeing multiple initiatives simultaneously. The ability to plan, execute, and monitor projects, ensuring they are delivered on time and within budget, is critical to the role.
Skills and Qualifications Technical Expertise
Must haves:
- Must possess deep technical knowledge in areas such as Web CMS, eCom, customer portal, cybersecurity, and IT infrastructure.
- Proficiency in various programming languages, software development frameworks, and cloud computing platforms is crucial.
- Must have experience with the following: Marketo, AEM, Hybris, Elastic expertise are must haves. Magento, PIM/DAM preferred.
- 6 years+ experience managing IT teams.
Nice to have:
- Ability to incorporate AI into SDLC and improve dev team efficiency.
- Willingness to be hands to fix urgent issues.
- Willingness to learn/expand to other commercial domains such as PROS, CRM/SFDC, Sales Incentive Plan, and InContact (NICE).
This is expected to occur in late 2025 or early 2026. At Advanced Materials, we are committed to offering the highest value-add specialty solutions in the advanced materials sector. Our goal is to solve our customers' most complex challenges through a robust and innovative product portfolio and by doing so, deliver exceptional value to our stakeholders. We have identified actionable strategies to grow by expanding into new products and markets and through strategic acquisitions, while keeping our top operating margins.About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.